Translation Priority: Not needed

1 Important Notes

1.1. Your use of any Quectel software, website or services (collectively referred to as “Products or Services”) is subject to the terms entered into between you and Quectel (hereinafter referred to as the “Terms”). “Quectel” means Quectel Wireless Solutions Co., Ltd. and its affiliates (hereinafter referred to as “Quectel”, “we”, “our”, or “us”). The Terms include:

the terms and conditions in this Quectel Terms of Service (hereinafter referred to as this Agreement);
the terms and conditions in the Quectel Privacy Policy.
Before using the Products or Services, you should carefully read both of the documents comprising the Terms, especially the contents marked in bold.

1.2. If you have any uncertainties or questions about this Agreement, please inquire via Quectel’s disclosed contact channels. Quectel reserves the right to modify the terms of this Agreement at any time. You understand and agree that the revised Terms are retroactive. You confirm your acceptance of these Terms by ticking the agree-to-terms checkbox online, or once you start using the Products and Services, and you agree that you have understood and accepted these Terms, and that the Terms shall constitute a legally binding document for you. If you use a certain separate Quectel service, you should abide by the rules and terms of the corresponding service. Such rules and terms form a part of this Agreement.

1.3. You declare that you have full power, capacity, and authority to accept and to fulfill this Agreement. If you are accepting on behalf of your employer or customer, you declare that you have full legal authority to bind your employer or customer to this Agreement. If you do not have the legal authority to bind, please ensure that an authorized person of your employer or customer consents to and accepts this Agreement.

1.4. The Products or Services are mainly for adults. If you are a minor, please read this Agreement carefully with your legal guardian in advance, and use our Products or Services or provide us with your personal information only under the premise of your guardian’s consent.

1.5. You confirm that you are not the subject of trade restrictions and sanctions or the restriction of other laws and regulations of any organization, region, or country.

2 Protection of Personal Information

2.1. Protection of personal information is one of the basic principles that Quectel adheres to. When you use the Products or Services, we may collect and use your personal information, including your location, equipment, and even your identity information, contacts required for parts of functions, and so on. Quectel will collect, store, use and disclose your personal information in accordance with the provisions of the Quectel Privacy Policy. Please read the Quectel Privacy Policy carefully and only use the Products or Services after confirming your consent.

2.2. By using the Products or Services, you confirm that you trust our information processing procedures and agree to the terms of information collection and use stipulated in Quectel Terms of Service and Quectel Privacy Policy.

3 Service Notes

3.1. The Products or Services are provided by Quectel. You understand and agree that Quectel provides Products or Services only in accordance with its current status. Except as expressly provided for in the Terms, Quectel does not make any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular use, or noninfringement. Besides, Quectel is not responsible for any direct, indirect, incidental or consequential loss caused by Products or Services. Quectel reserves the right to unilaterally determine the specific content and form of the Products or Services and related functions and services. Meanwhile, Quectel reserves the right to add, change, suspend and stop the Products or Services and related functions and services at its sole discretion.

3.2. In order to improve the Products or Services, Quectel releases product or service updates in due course. Unless expressly stated, any upgraded or updated version of the Products or Services shall be governed by this Agreement.

3.3. After the new version of Products or Services is released, the old version may not be available anymore. So please download the latest version in time as Quectel does not guarantee the continued use of the old versions.

4 Authorization and Permission

4.1. The content provided by the Products or Services refers to any content provided by Quectel through the Products or Services, regardless of whether the content is created by Quectel or used with permission by other third parties (hereinafter referred to as “related content”).

4.2. You must not use Quectel’s Products or Services (or allow others to use them) for any commercial purpose, thereby directly or indirectly obtaining any form of income. If there are commercial needs, you should sign a separate written agreement with Quectel or obtain prior written permission from Quectel.

4.3. You can download the Products or Services through third parties or some other channels authorized by Quectel. However, if you have not obtained Products or Services from Quectel or a third party authorized by Quectel, Quectel cannot guarantee its normal use and is not responsible for any loss suffered thereby.

4.4. Quectel reserves all other rights not expressly authorized in this Agreement. This Agreement cannot be implied as a permission for you to be granted with any other rights. If you want to exercise other rights, you should sign a separate agreement with Quectel or obtain prior written permission from Quectel.

4.5. Although Quectel will continue to improve the quality of its services, due to various objective or technical reasons, the Products or Services may have limitations. Therefore, the functions and services provided by the Products or Services are for your reference only, please do not use this as the sole basis for your judgment.

5 Service Regulations

5.1. When you use the Products or Services, you should abide by all applicable laws, regulations, rules, regulations, policies, administrative orders and social public order and good customs (collectively referred to as “Laws and Regulations”).

5.2. You will only use the Products or Services as is permitted in this Agreement. Unless you have reached a separate written agreement with Quectel or obtained express permission in an additional clause, in the process of using the Products or Services, you must not implement on your own or authorize/instruct any third party to engage in acts including but not limited to the following:

5.2.1 To modify, copy, release, transmit, publicly display, exhibit, broadcast, reproduce, translate, issue, publish, authorize the Products or Services, create derivative products from the Products or Services, transfer, sell, reverse engineer, decompile, or attempt to extract source code or obtain raw data from the Products or Services or any other parts thereof;

5.2.2 To provide the Products or Services to others for fees or other profits, whether it is in the form of direct, indirect or monetary profits;

5.2.3 To conduct other acts without express permission from Quectel.

5.3. If you violate this Agreement, Quectel reserves the right to take all legal remedies against the violation. Quectel has rights to claim corresponding indemnity if you cause any loss to others due to your illegal actions or violation of this Agreement. The scope of indemnity includes, but is not limited to, fines, compensation, litigation fees, attorney fees, notarization fees, investigation evidence fees, etc. paid by Quectel.

6 Third-Party Services

The Products or Services may contain services from third parties. Whether to access or accept services provided by third parties will be at your discretion. Quectel does not guarantee the availability, authenticity, suitability or reliability of any third-party services. So please weigh prudently whether to use those third-party services. Quectel is not responsible for the potential risk and results that may be caused by them.

7 Intellectual Property Rights

7.1. Quectel owns all legal rights, qualifications and interests of the Products or Services and related content, such as copyrights, trademark rights, patent rights, etc. (regardless of whether these rights are registered or not, and no matter where in the world these rights may be applicable).

7.2. Your agreement to this Agreement and the use of the Products or Services does not involve the transfer of any of the above intellectual property rights, and all of the above intellectual property rights are still owned by Quectel or the corresponding right holders. Without the prior written consent of Quectel and/or the corresponding right holder, you cannot implement, use, transfer or permit any third parties to implement, use, or transfer the above intellectual property rights, nor can you modify, rent, lend, sell, distribute or use any part or all of them whether in the way of making derivative works or otherwise.

7.3. You may not delete, conceal, modify or replace any proprietary rights statements (including but not limited to copyright, trademark rights, patent rights, ownership statements, etc.) attached to or contained in the Products or Services in any ways, nor any copyright signs, trademarks, service marks, logos, business names, domain names, approval numbers, publication numbers, or other obvious signs of Quectel and its partners.

7.4. Unless you have reached a written agreement with Quectel or the corresponding right holder, you cannot use any logo of Quectel or the corresponding right holder. This Agreement does not grant you the right to use Quectel’s product or service marks in any form or purpose, nor do they grant you any rights to use any other Quectel marks or those from third parties.

8 User Content

8.1. You declare and guarantee that you have corresponding and legal rights, permission or authorization for the information (collectively referred to as “User Content”) you have released or uploaded via the Products or Services. Otherwise Quectel can delete or shield such information you provide in accordance with applicable laws or this Agreement.

8.2. For the User Content you provide through the Products or Services, you agree to grant Quectel a perpetual, worldwide, license-free, transferable, sublicensable, irrevocable, and non-exclusive license. You understand and agree that the above license is still valid after you terminate the use of the Products or Services.

8.3. You acknowledge and agree that, despite the above provisions, when you submit or share problem screenshots, error correction information, problem feedback, improvement suggestions, opinions, or similar content to Quectel by means of report, feedback, sharing or any other ways through the Products or Services, all intellectual property rights, ownership rights as well as legal provisions of current or future laws are automatically transferred to Quectel from the time of submission or sharing, and Quectel does not need to pay you any fees.

8.4. You acknowledge and agree that you should adhere to all the Laws and Regulations of People’s Republic of China and the country or region where you are located; be responsible for the authenticity, accuracy, timeliness and completeness of any information you submit through the Products or Services; guarantee that the above information does not infringe the legal rights of any third party or violate any Laws and Regulations; avoid involving in or encouraging infringement or other illegal acts. Otherwise, you are subject to the subsequent liabilities and consequences.

9 Warranties and Guarantees

9.1. Quectel provides the Products or Services in accordance with applicable laws, regulations, rules, norms, policies, mandatory standards, industry standards, etc.

9.2. You acknowledge and agree that Quectel and its licensors do not provide you with express or implied warranties or guarantees for the following items:

9.2.1. The Products or Services conform to your actual or specific needs or purpose;

9.2.2. Timeliness, accuracy, completeness, and precision of the Products or Services;

9.2.3. The Products or Services will be interference-free, non-disruptive, stable, or error-free;

9.2.4. Any results or information obtained from the Products or Services are correct or reliable;

9.2.5. Any errors, problems, malfunctions in the Products or Services will be corrected or resolved;

10 Disclaimer and Limitation of Liability

10.1. The Products or Services may be affected by many factors, containing but not limited to the factors caused by you, the third party, information network service quality, connectivity fault, network equipment or system maintenance, malfunction of computer or communication or other systems, power fault, strikes, riots, fires, floods, storms, explosions, wars, government actions, orders from judicial and administrative agencies, social environment and other force majeure, etc. Except the liabilities explicitly stipulated by Laws and Regulations that Quectel shall undertake, any loss caused to you due to the reasons mentioned in these Terms shall be borne by you, and Quectel shall not be liable for them. In all cases, Quectel shall not undertake any loss or damage that cannot be reasonably foreseen. All liabilities and consequences arising from your illegal use of the Products or Services (violation of Laws and Regulations or this Agreement) shall be borne by you.

10.2. All the Products or Services and its employees should not be held accountable, directly or indirectly, for mistakes, inaccuracies or errors during the information transmission.

10.3. If anyone’s use of information provided by the Products or Services or anyone’s being distributed with such information in any jurisdiction violates the laws or regulations there or causes the Products or Services or its third-party agents subject to any regulatory requirements in that jurisdiction, then he or she will not be authorized to use such information or be distributed with such information. Therefore, users must ensure that they will not be limited to any local regulations that restrict or prohibit users from using or being distributed with information provided by the Products or Services.

10.4. You acknowledge and agree that you are responsible for any third-party’s indemnity claim in the circumstance of using services, violating these Terms or taking any actions with your personal account. If consequently a claim is made against Quectel and its affiliates, employees, customers or partners by a third party, you shall be responsible for handling the claim and shall compensate Quectel and its affiliates for all losses and liabilities incurred.

11 Change, Suspension, and Termination

Quectel is entitled to change, suspend or terminate the supply of the Products or Services with or without notice, and is also entitled to modify, suspend or terminate your use of the Products or Services at any time. If Quectel permanently terminates the supply of Products or Services, Quectel will make a prior announcement on related websites, but please note that you will not be notified individually.

12 General Terms

12.1. The Quectel Privacy Policy published by Quectel is an effective part of this Agreement.

12.2. The Products or Services will not be available in all languages or in all countries. Quectel does not promise the availability of the Products or Services in other countries or regions outside China and prohibits the use of its Products or Services in areas in which they are considered illegal. You confirm that you shall comply with all legal systems for export control that are applicable to this Agreement. You promise not to use the Products or Services for purposes prohibited by applicable laws.

12.3. This Agreement is signed in Minhang District, Shanghai, People’s Republic of China. The entry into force, fulfillment, interpretation, and dispute resolution of this Agreement, and disputes, claims, or other matters between you and Quectel regarding the use of the Products or Services, the content or implementation of this Agreement, shall be governed by the laws of the People’s Republic of China (not including the principles of conflict of laws). Any claim, controversy, or dispute arising out of or in relation to this Agreement shall be exclusively referred to for negotiation and amicable settlement. In the event that no settlement acceptable to the parties can be reached, both parties agree to submit the dispute to the court where this Terms is signed.

12.4. If any of the clauses is in conflict with applicable Laws and Regulations, other clauses of this Agreement shall still have full legal validity.

12.5. The title of this Agreement is defined for convenience only, but without any legal or contractual effect.

12.6. Except as expressly provided by this Agreement and Laws and Regulations, This Agreement does not grant you any other rights.

12.7. For the interest of Quectel as well as its successors and assignees, all the rights and obligations in this Agreement can be transferred by Quectel.

12.8. The English translation (if available) of this Agreement is for your convenience only. The Chinese version determines the relationship between you and Quectel and shall prevail in case of any conflict between the English and Chinese versions of this Agreement.

12.9. Your opinions and suggestions on Products and Services, or this Agreement can be delivered through the contact channels disclosed by Quectel.

Privacy policy

Thank you for using Quectel’s official website!

The Privacy Policy applies to Quectel’s official website service (hereinafter referred to as “Service”) provided by Quectel Wireless Solutions Co., Ltd (hereinafter referred to as “Quectel” or “we”). This policy helps you fully understand what data is collected, why it is collected, how it is used, and how it is protected when you use our products and services.

Your trust is of great importance to us, and we know how important personal information is to you. We will collect your personal information within a reasonable and necessary scope as required by laws and regulations. We make every effort to protect your information from disclosure, destruction, or loss through reasonable and effective information security technology and management process as well as appropriate security measures.

Please read this Policy carefully and thoroughly understand it before using our products and services, especially the bold and underlined terms. By agreeing to this Privacy Policy, you indicate that you have known the features provided by the application and the necessary personal information required for the operation of the features, and you have given the authorization to collect and use the personal information. If you have any questions about this Policy, please contact us in the way provided in Article 9. If you are a minor under the age of 14, please read this Policy accompanied by a legal guardian and pay special attention to the Terms of Use for minors.

The Privacy Policy contains the following content:

1. How we collect and use your information
2. How we use Cookies and similar technology
3. How we share and publicly disclose your information
4. How we store your information
5. How we protect your information
6. Your rights
7. Data transfer
8. How do we protect the information of minors
9. Contact us

1. How we collect and use your information

The information concerned and the context in which we collect determines the legal basis for collecting and using your information. In any case, we will only collect information when we have your consent to do so, where the information is necessary to perform a contract with you, or where the processing is in our legitimate interests.

What calls for special attention is that the separate device information or service log information cannot be used to identify a particular natural person. If we combine such non-personal information with other information to identify a particular natural person or use the non-personal information in combination with personal information, such non-personal information will be considered personal information during the period of combination and we will anonymize and de-identify such information, unless otherwise authorized by you or required by law or regulation.

If you have questions about or need further information concerning the legal basis on which we collect and use your information, please contact us in the way provided in Article 9 of this Policy.

1.1 Information you provide to us

In order to provide our services to you, we will ask you to provide the personal information necessary for providing those services. If you do not provide your personal information, we may not be able to provide you with our products or services.

1.1.1 Account Registration. When you register your account, we will collect your email and password.

In order to keep business contact with you and improve the quality of products and services, we will collect your name, position, company name, and website; in order to provide personalized and quality services in your area, we will collect your province and city.

1.1.2 Account verification.

When you verify your account, we will collect your cell phone number.

1.2 Information automatically collected by us

In order to provide our products and services, we must necessarily collect certain information automatically. This also helps us to ensure that our products and services are operating correctly. When you use our service we may read the information related to your device, including IP address, date or time of access. The system and exception log may be uploaded so that we can facilitate and accurately identify problems and help you solve them in a timely manner.

1.3 E-mails

If you agree, you will receive information and updates about our products, services, and offers and about special events by email. You may withdraw your consent to the receipt of such information and updates at any time. For this purpose, please contact us in the way provided in Article 9 or use the unsubscribe link located at the end of each email. The withdrawal of consent does not affect the lawfulness of the processing based on consent before its withdrawal.

We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend service for maintenance, or security, privacy, or administrative-related communications). You may not opt out of these service-related announcements, which are not promotional in nature.

1.4 The information you provide which contains personal information from other users

If the information you provide contains personal information from other users, you need to ensure that you have obtained legal authorization before providing us with such personal information. If any personal information about a minor is involved, you must obtain consent from the minor’s guardian prior to publication, in which case the guardian has the right to contact us in the way provided in Article 9 of this Policy to request correction or deletion of the content relating to the minor’s personal information.

We will obtain your consent in advance if we intend to use the information for other purposes not specified in this statement, or we intend to use the information collected for a specific purpose for other purposes, or if we actively obtain your information from third parties.

2. How we use cookies and similar technologies

To ensure our website works correctly, we may at times place cookies on your computer or mobile device. Please see our Cookie Policy for details on the cookies and similar technologies we use and how they process your data.

3. How we share and publicly disclose your information

We do not sell any personal information to third parties. We may sometimes share your personal information with third parties (as described below) in order to provide or improve our services, including offering services based on your requirements.

3.1 Share that you actively choose or request:

With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.

3.2 Share with third-party service providers and business partners:

To help us provide you with services described in this Privacy Policy, we may, where necessary, share your personal information with our third-party service providers and business partners. This includes our delivery service providers, data centers, data storage facilities, customer service providers and marketing service providers, and other business partners. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes.

3.3 Share with our affiliates:

In order to provide you with better services or protect the personal and property safety of Quectel’s affiliates, other users, or the public from infringement, your information may be shared among Quectel’s affiliates. We will only share your personal information among our affiliates for specific, explicit, and legal purposes stated in this Policy, and will only share the information necessary to provide the services. However, for the information shared with the affiliates, we will require the affiliates to take protective measures no less than the effect of this policy and strictly abide by the relevant laws, regulations, and regulatory requirements. If the affiliates want to change the purpose of processing personal information, they need to request your authorization and consent again.

3.4 Law enforcement agencies, public bodies, or other judicial bodies and organizations.

We will disclose the information if we are required by law or if we believe in good faith that the disclosure is reasonable and necessary to address the following:

Enforcing the terms of service and websites policies, and standards, including investigating any possible misuse of these;
Discovering and preventing cases of fraud and ensuring the safe and secure working of the websites
Protecting the rights, property, or safety of us, our users, third parties, or the public (including exchanging information with other enterprises and institutions for the purpose of preventing fraud and reducing credit risk), whenever required or permitted by law.

3.5 Third parties that acquire us or all/most of our business

If we sell, purchase or merge with other enterprises, we will disclose information to the third parties, in which case we will disclose your data to the potential buyers of the enterprises We will also disclose information to the third parties if we buy, sell, merge or cooperate with other companies or enterprises, or if we sell some or all of our assets. In such transactions, user information may be included in the transferred assets.

4. How we share your information

We retain personal information for such period as is necessary for the purposes for which the information is collected as described in this Privacy Policy or as required by applicable laws. After the purpose of collecting personal information is completed, or after we confirm your application for information deletion and account cancellation, or after a product or service terminates its operation, we will stop retaining personal information and delete or anonymize it. If the personal information collected is for the purposes of public interest, scientific, historical research, or statistics, we will continue to retain the relevant data based on the applicable law, even if further data processing is not related to the original purpose of collection.

5. How we store your information

We have taken reasonable and feasible security measures to protect your information from unauthorized access, public disclosure, use, modification, damage, or loss in accordance with industry standards. For example, we adopt SSL protocol to encrypt and protect your data exchanged between your browser and server; meanwhile, we provide secure browsing to Quectel platforms over HTTPS; we use encryption technology to improve the security of personal information; we use the trusted protection mechanisms to protect personal information from malicious attacks; we deploy access control mechanisms to ensure that only the authorized personnel can access your personal information, and we conduct security and privacy training courses to strengthen the employee’s awareness of the importance of personal information protection.
The Internet is not absolutely secure and we strongly recommend you not to send your information by using the communication methods not recommended by Quectel when using a product or service of Quectel. You can connect and share information with each other through our services. When you create communications, conduct transactions, or share information through our services, you can choose who you communicate with, trade with, or share with as a third party that can view your transaction information, contact details, exchanged information, or shared content.
Once a user information security incident occurs, we will inform you in accordance with the requirements of laws and regulations of the basic situation and possible impact of the security incident, the measures we have taken or are about to take, the advice you can choose on preventing and reducing risks, remedies for you and so on. We will inform you of the event by emails, letters, phone calls, push notifications, or other means. If it is difficult to notify each Data Subject of the incidents, we will take a reasonable and effective way to make announcements. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.
Our information security policies and procedures are designed with reference to international standards, and regularly pass third-party audits to verify the effectiveness of security measures. We have obtained ISO/IEC 27001:2013 certification for information security management systems (ISMS) and ISO/IEC 27701:2019 certification for personal information management systems (PIMS).

6. Your rights

In accordance with the applicable national or regional laws and regulations, you have the right to request access, correction, and deletion of any personal information held by us related to you (hereinafter referred to as the Request).

6.1 Access your personal information

Account information: If you want to access or edit your profile information in your account, update your password, and more, you can access your information by visiting the settings after you log in to your account.
For the personal information generated during your use of our products or services, if you need it, you can contact us in the way stated in Article 9.

6.2 Correct your personal information

You have the right to request us to correct or supplement your personal information if you find that we have made mistakes in handling your personal information. You can make corrections or supplements by visiting the Personal Information Settings page or contacting us directly.

6.3 Delete your personal information

In the following cases, you can contact us to request the deletion of your personal information:

If our behavior in handling personal information violate laws and regulations;
If we collect and use personal information without your explicit consent;
If our behaviors in handling personal information have seriously violated our agreement with you;
If you do not need to use our products and services, and contact Quectel to cancel the account;
If you do not need our products or services permanently.

If we decide to respond to your deletion request, we will stop providing you with products or services and delete your personal information as required by the applicable laws.

6.4 Right to data portability

The right to data portability requires us to provide you with your data and, where possible, to transmit it directly to the data controller. If you need, you can contact us in the way provided in Article 9.

6.5 Cancel the account

The account cancellation is permanent. Please operate with caution. If you need, you can delete/cancel your account via the following paths:

You can cancel your account through the following steps: [Me] – [Personal Information] – [Cancel Account]
If you need our assistance in canceling your account, you can contact us in the way provided in Article 9.

6.6 Withdraw consent

As far as our processing is based on consent you may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on the consent before its withdrawal. To exercise this right you can contact us in the way provided in Article 9.

7. Data transfer

Quectel is a global organization with legal entities, business processes and technical systems that operate across national borders. The information we collect is stored and processed on cloud servers in Europe and other parts of the world. We protect personal data in accordance with this Privacy Policy, and no matter where the information is processed, we will take appropriate steps to protect personal data according to the contract or other applicable laws.

Note that personal information collected and generated during our operations in the mainland of the People’s Republic of China will be stored in our data centers in the mainland of China, except which is permitted to be transmitted across borders.

By clicking “Accept“, you agree to transfer your information across borders to any country where we have a database or affiliated agency.

8. How we protect the information of minors

Our service is primarily intended for adults. but for the children who use our services, we have additional procedures and measures in place to keep children’s personal data secure. We consider minors under the age of 14 (or the age specified by local law) as children. In the case of collecting personal data of children with parental consent, we will only use or disclose the information of minors that we collect legally to the public if permitted by law, with the express consent of the parents or the legal guardian or necessary for protecting the minors. If we find that we have collected personal information from children without prior and verifiable guardian consent, we will seek to remove the content as soon as possible.

9. Contact us

If you have any questions, comments, or suggestions about the content of this Privacy Policy, or you want to exercise your rights, or if you have any request to discuss with us, you can contact us in the following way:
- Email: Quecteldpo@quectel.com
To ensure security, you may need to provide a written request or otherwise prove your identity. Generally, we will reply within 15 days. Given the complexity and number of requirements, this period may be extended for an additional 45 days if necessary. In the case of delay in providing information, we will notify the personal information subject of the circumstances and the reason for the delay. If the time limit set in this paragraph conflicts with the law of your location, the law of the place where you are located shall prevail. If you disagree with our behaviors in handling your personal information, you may submit a mediation request or other claim to your local data protection regulator.

We reserve the right to change this Privacy Policy in accordance with updates to our Website. Please visit the Website regularly and check our current Privacy Policy.

Thank you for taking the time to read our Privacy Policy!

Suggestions and complaints

We appreciate any feedback which helps us to improve our products and services

You can write to us at customer-service@quectel.com, or by completing the form below, and we will get back to you as soon as possible.

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Quectel Open Source Code for
Programmers (GPL)

You can redistribute it and/or modify it under the terms of the GNU general public license as published by the free software foundation, version 2 of the license. This program is distributed in the hope that it will be useful, but without any warranty; without even the implied warranty of merchantability or fitness for a particular purpose.

See the GNU general public license for more details. You should have received a copy of the gnu general public license along with this program. If not, see http://www.gnu.org/licenses/. To access to the gpl/lgpl code used in Quectel products, you may browse the ftp directory with all the gpl code that has been used by Quectel.

FTP host: ftp://ftp2.quectel.com

Port: 21

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Contact us

If you have a sales query or any other question, please contact us and we’ll be in touch

Get in touch

Addresses

Headquarters

Building 5
Shanghai Business Park Phase III (Area B)
No.1016 Tianlin Road
Minhang District
Shanghai 200233
China

Tel: +86 21 5108 6236

Shanghai R&D Center

Shanghai Business Park Phase III (Area B)
No.1016 Tianlin Road
Minhang District
Shanghai 200233
China

Tel: +86 21 5108 6236

Hefei R&D Center

Building 1-C China Speech Valley Area A
3335 Xiyou Road,
High-tech Zone
Hefei Anhui 230088
China

Tel: +86 551 6586 9386

Shenzhen Subsidiary

Room 1102, Block 11
Phase 2, Shenzhen Software Park
No. 1 Kejizhong
2nd Road Nanshan District
Shenzhen 518057
China

Tel: +86 755 8667 0878

Vancouver R&D Center

13551 Commerce Parkway
Unit 100
Richmond
BC V6V 3A4
Canada

Belgrade R&D Center

3rd Floor
Danube Business Center
Bulevar Mihaila Pupina 10L
11070 New Belgrade
Serbia

Penang R&D Center

1C-1-01 One Precinct
Lengkok Mayang Pasir
11900 Bayan Lepas
Pulau Pinang
Malaysia

Foshan R&D Center

Floors 9-10, Building 2
Sanshan Science and Technology Innovation Center
12 Gangkou Road, Foshan
Guangdong 528000
China

Tel: +86 757 6663 6236

Guilin R&D Center

Floor 4, Building 9
Guilin Electric Valley
Chaoyang Road
Qixing District, Guilin
Guangxi 541004
China

Tel: +86 0773 5886236

Wuhan R&D Center

Floor 4-5, A2 Huaxiang Center
776 Gaoxin Avenue
Hongshan District
Wuhan City
Hubei 430074
China

Tel: +86 027 65525933

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Blog

Insights on the IoT’s development by industry experts, and reflections from our team on how their work drives success at Quectel

Events

Bringing the ecosystem together is essential to progress – our expert-led events allow us to discuss industry developments, share our innovations, and consider the road ahead

Library

From white papers, to videos, to podcasts – our library of resources helps you keep track of the IoT’s development, and how we help our customers succeed

Our senior team

What began as a small group of engineers in China has become a diverse team of exceptional talent drawn from all corners of the earth

Patrick Qian

Chief Executive Officer

Norbert Muhrer

President & Chief Sales Officer

Doron Zhang

Chief Operating Officer

Willis Yang

Senior Vice President

Jaron Xu

Senior Vice President Sales

Michael Wallon

Senior Vice President Sales, APAC & ANZ

Pete Fowler

Senior Vice President, North America

Dominikus Hierl

Senior Vice President Sales, EMEA

Leo Zheng

Vice President

Three common mistakes to avoid when specifying IoT modules

Getting IoT module selection wrong at the development and design stage has huge impacts on factors such as power consumption, connectivity throughput, operational cost and device performance. This can truly make or break an IoT service either because it doesn’t provide the expected level of service to customers or because it costs so much to […]

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